BookSharkBookShark

Returns and Cancellations

You have 30 days to review your curriculum after it arrives to determine if it is the right fit for you and your children. If you have any questions or concerns during this time please call or email us so we may address your concerns appropriately.

  • Returns will be accepted when received within 30 days from the date you received the curriculum in new, undamaged, and in resalable condition. Shipping costs are not refundable.
  • Packages are significantly discounted (Full Grade Packages are discounted 20% and Reading with History Packages are discounted 15%) but are only discounted when complete.  If an item within a package is returned, the package discount will be removed from the entire order and revert the entire order back to individual pricing.  Please contact customer service before returning individual items purchased within a package to ensure you know the refund amount.  Call 1-866-668-0179.
  • Materials returned after the 30 days or in non-resalable condition will not receive a refund nor will we return these materials to you.
  • Electronic media (CDs, DVDs, CD-ROMs, and Computer Software) that is not in the original unopened factory packaging cannot be returned.
  • Online Instructor's Guides are non-refundable.
  • Enclose a copy of your packing list (the original packing slip includes a return shipping label) or email order confirmation. If your order confirmation is lost, please include full name, phone number or email address and your physical address on the original order.
  • Refunds will be processed within 10 business days of receipt of your return. .
  • It is strongly suggested that you ship your package by UPS or FedEx. Packages sent by these carriers are automatically insured for up to $100.
    • If the retail value of the return is greater than $100, we advise that you insure the package for its full value as you are responsible should the item be damaged or lost during the return shipment.
      • UPS at-home pick up: 1-800-742-5877
      • FedEx at-home pick up: 1-800-463-3339
        Please note that both carriers charge for home pick up service.

 

Please send returns to:
BookShark
Attn: Returns
8022 S Grant Way
Littleton, CO 80122

For cancellation, please call customer service within 24 hours of placing your order at 1-866-668-0179.  We cannot guarantee cancellations but will cancel an order if it has not been shipped.